{"id":6861,"date":"2024-03-20T05:47:59","date_gmt":"2024-03-20T05:47:59","guid":{"rendered":"https:\/\/website.dev.dtunes.app\/blog\/?post_type=faq&#038;p=6861"},"modified":"2024-03-20T05:48:04","modified_gmt":"2024-03-20T05:48:04","slug":"why-is-my-account-suspended","status":"publish","type":"faq","link":"https:\/\/website.dev.dtunes.app\/blog\/faq\/why-is-my-account-suspended\/","title":{"rendered":"Why is my account suspended?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1011\" height=\"786\" src=\"https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/2a69c0fb-d89a-4c8b-94fd-8c1cf67cacb1.png\" alt=\"\" class=\"wp-image-6862\" style=\"width:486px;height:auto\" srcset=\"https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/2a69c0fb-d89a-4c8b-94fd-8c1cf67cacb1.png 1011w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/2a69c0fb-d89a-4c8b-94fd-8c1cf67cacb1-300x233.png 300w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/2a69c0fb-d89a-4c8b-94fd-8c1cf67cacb1-768x597.png 768w\" sizes=\"(max-width: 1011px) 100vw, 1011px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re here, it\u2019s because your account has been suspended. <em>Wait. <\/em>We didn\u2019t just decide to suspend your account. <em>Of course not! <\/em>We noticed some unusual activity on your account, and to prevent further intrusion, your account was put on hold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While we investigate this action, kindly provide your email address and your name(first and last name ) as registered on the app.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also provide a screenshot of your app profile, details and your last three transactions.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"816\" height=\"1024\" data-id=\"6863\" src=\"https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/bb838329-f63f-4e74-9ee6-de3e02c4a75c-816x1024.png\" alt=\"\" class=\"wp-image-6863\" srcset=\"https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/bb838329-f63f-4e74-9ee6-de3e02c4a75c-816x1024.png 816w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/bb838329-f63f-4e74-9ee6-de3e02c4a75c-239x300.png 239w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/bb838329-f63f-4e74-9ee6-de3e02c4a75c-768x964.png 768w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/bb838329-f63f-4e74-9ee6-de3e02c4a75c.png 900w\" sizes=\"(max-width: 816px) 100vw, 816px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"853\" height=\"1024\" data-id=\"6864\" src=\"https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/6e088c07-b7e0-4e87-b7c5-4c0168238dc9-853x1024.png\" alt=\"\" class=\"wp-image-6864\" srcset=\"https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/6e088c07-b7e0-4e87-b7c5-4c0168238dc9-853x1024.png 853w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/6e088c07-b7e0-4e87-b7c5-4c0168238dc9-250x300.png 250w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/6e088c07-b7e0-4e87-b7c5-4c0168238dc9-768x922.png 768w, https:\/\/website.dev.dtunes.app\/blog\/wp-content\/uploads\/2024\/02\/6e088c07-b7e0-4e87-b7c5-4c0168238dc9.png 900w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Send all of these to our email at <a href=\"mailto:support@dtunes.ng\">support@dtunes.ng<\/a> and our customer care agents will work on it as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t worry, your account will be released in no time.<\/p>\n","protected":false},"author":6,"featured_media":7265,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","faq_category":[428],"class_list":["post-6861","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_category-dtunes-faqs"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/faq\/6861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/comments?post=6861"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/media\/7265"}],"wp:attachment":[{"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/media?parent=6861"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/website.dev.dtunes.app\/blog\/wp-json\/wp\/v2\/faq_category?post=6861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}